RQ1610245>Streetworks Compliance Inspector (Grade H – I)>London Borough of Tower Hamlets

The rate is £30.66/Hr (Umbrella- Inside IR35).

Please find JD  below

Hours per week: 35.00

Duration: 5 Months with scope for extension

Location: Tower Hamlets Town Hall

urgent agency staff is required while search for permanent recruitment is in progress

LONDON BOROUGH OF TOWER HAMLETS
JOB DESCRIPTION
(Note: This is a generic JD for an Inspector (Streetworks Compliance) role within the Network
Management Group of the Highways & Transportation Service)
Post Title:
Inspector Streetworks
Compliance within the
Network Compliance Team
Post No.
1. C020600546
2. C020600548
3. C020600552
Grade: H – I

Directorate:
Place
Division:
Public Realm
Service:
Highways & Transportation
Group: Network
Management Group
RELATIONSHIPS
Responsible to: Senior Inspector Streetworks Compliance
Responsible for:
Officers listed below:
 Supervision of fixed term, and/or agency Engineers, and works or
professional service providers staff as required to manage workload levels
Financial: Up to £500k/annum revenue
Important Internal relationships:
 Key managers and staff across service and related service areas and
directorates
 Fellow colleagues, support staff, relationship managers etc in HR, Finance, ICT,
Business Support, Legal, Procurement, FM, PMO, SPP, Communications, Town
Centres & High Streets, Health, Public Health, AQ, THEOs, CCTV etc
 Customer Contact Centre
Important external relationships
 Customers and their representative groups (including residents and businesses)
 All relevant partner organisations for whom and with whom the Council does
business with, including other Local Authorities, Government departments,
housing associations & registered social landlords, health authorities, emergency
services (Police, LFB and Ambulance), external planning authorities (i.e. LLDC),
developers, works and professional service providers etc.
 Transport for London (TfL) and TAG network
 Statutory Undertakers and their contractors
DBS Required?: No
Is the post politically restricted?: No
Is a Travel Allowance Payable? Yes
Does this post attract an Essential Car User Allowance? Yes

MAIN PURPOSE OF THE JOB
1.
2.
3.
4.
As an Inspector Streetworks Compliance within the Network Management Team,
to operationally provide high quality inspection, recording and reporting on
statutory undertakers works, Council promoted works, their contractors and
highways activity organisers, so as to ensure compliance with conditions stipulated
in permissions for these works, or activities (including events) taking place on the
borough’s public highway network, ensuring works are carried out in safe manner
and complies with legislative requirements
To provide to validate the accuracy of Permit Condition data as supplied by the
works promoter and carry out performance monitoring as required under the
legislation, providing accurate and concise documentary evidence (including
photographs) for reinstatement defects, Fixed Penalty Notices, FPNs and s74
performance.
To ensure the income from potential charges and fines for utility works is
effectively recovered through a thorough inspection regime.
To establish and maintain excellent relationships with key internal and external
stakeholders that facilitates the work of the services provided and enhances the
Council’s reputation, including representing the Council at national and regional
forums.
DUTIES & RESPONSIBILITIES
Customer Focus
1.
2.
3.
To positively engage with, listen to and communicate effectively with all our
customers and stakeholders.
To ensure that areas of work responsible for maintain a focus on customer
needs/demands and expectations providing a high quality of service.
To work with colleagues to deal effectively and tactfully with customer complaints
and reports about issues concerning the public highway environment ensuring that
all matters are investigated and dealt with in an appropriate manner.
Leadership and Management
4.
5.
6.
To promote a customer-centric culture through exemplar behaviour in accordance
the Council’s TOWER values and behaviours.
To work together with 1) colleagues across the Service and Group, 2) external
works and activities promoters, agencies and service users to develop strong
working relationships.
To promote and comply with the Council’s Equal Opportunities Policy and the
principles of equality and valuing diversity and ensure that all forms of
discrimination in employment and service provision are eliminated.
Communications
7.
8.
To promote and raise the profile of the Highways & Transportation Service and the
Network Management Group and the range of services it provides.
To contribute to the effective liaison, communication and the sharing of data
between external and internal partners, organisations and networks to create
opportunities and monitor cross-cutting projects and programmes so appropriate
adjustments can be made to keep projects and programmes on track.
Technical & Operational (T&O)
Page 2 of 9
9.
To systematically carry out and record sample, routine and investigatory
inspections of Statutory Undertaker’s works and borough promoted works.,
including the extraction of Notice and inspections information from the Streetworks
register and to use data capture devices for site recording of site works and
activities.
10. To identify responsibility for defective works and initiate the appropriate statutory
inspection regime and follow until remedial works are undertaken to a satisfactory
standard, including offering advice regarding remedial measures to ameliorate
dangerous street works and highway surface defects.
11. To monitor the performance of statutory undertakers and the Council’s highway
works and street lighting contractors, and supervise on-site personnel where
necessary to ensure compliance with current codes of practice and specifications,
including giving instructions directly to contractors and other parties and take
necessary enforcement action (including issuing Fixed penalty Notices, FPN’s)
against both authorised and unauthorised works/activities so that the highway
infrastructure and street environment are maintained in all respects to a high
standard.
12. To attend site meetings with representatives of the Metropolitan Police, TfL and
public utility companies, or their agents, and any other stakeholders to assess,
challenge and provide advice and guidance on the suitability of temporary traffic
management arrangements and/or works methodologies, and to coordinate
highways works and activities, resolving any potential conflicts that may arise,
providing an emergency response when required, considering the need for
operative and public safety, maintaining the expeditious movement of traffic, in line
with Safety at Street Works and Road Works Code of Practice, and Chapter 8
requirements.
13. To challenge, when required, discuss and agree time scales for streetworks and
roadworks ensuring enforcement when required.
14. To implement and carry out or supervise on-site testing of reinstatements,
including the use of specialised equipment such as core drilling machinery and
Clegg Impact Soil Testers, identifying and arranging specialist testing of materials
and working practices to ensure compliance with specifications.
15. To initiate and supervise investigatory works on site to identify the responsibility for
damage to the Highway Authority or statutory undertaker’s apparatus and then
pursue remedial action as necessary, including responsibility for the quality and
quantity of work and measurements or other assessments whilst in progress and
after completion in order to sign-off works and approve invoices for payment.
16. To make on site assessments of temporary traffic management and working
methods in place for compliance ensuring that activities, the public and the site are
safe and to take appropriate action where required, including providing suitable
advice, negotiating required amendments, verbal warnings or issuing Fixed
Penalty Notices, FPNs.
17. To provide history/records of works sites, inspections and defects, identified and
reported, in order to assist with the preparation of factual reports and evidence for
a defence in law against negligence in respect of the areas of monitoring and to
instruct the Council’s Legal Department’s Debt Recovery Team or other sections,
to ensure that where offence(s), or defects have occurred, the Council’s costs in
averting a danger, or making good of any defect(s) are recovered in full.
18. To write reports and deal with correspondence relating to works and activities on
the highway.
Page 3 of 9
19. To inform residents, businesses of forthcoming works, or activities on the highway
network that may affect them, and maintain close liaison throughout the duration of
the works, or activity, in order to minimise delay, local disruption and disturbance.
20. To provide relevant financial information to assist in monitoring allocated budgets
and contribute to the end of financial year process, e.g. reporting liabilities, and
reporting any anticipated variances.
21. To liaise closely with colleagues within the Group to assist them in the
management of inspection and enforcement regimes.
T&O – Legislation:
22. To manage activities and work streams responsible for, ensuring compliance with
current, applicable and relevant legislation, technical guidance and Approved
Codes of Practice (ACoPs) etc., including having due regard to and complying in
particular with the following:
 Traffic Management Act 2004
 Road Traffic Regulation Act 1984 (as amended)
 New Roads and Street Works Act (NRSWA) 1991
 Specification for the Reinstatement of Openings in Highways – Feb 2019
 Highways Act 1980
 The Traffic Signs Regulations and General Directions guidance
 Traffic Signs Manual (all chapters)
 Equality Act 2010
T&O – Financial Management:
23.
 To provide the necessary supporting documentation to assist in the
recovery of the Council’s costs in respect of rechargeable works
T&O – Innovation and Creativity:
24.
 To be able to use imagination and generate new ideas to look at a problem
in a fresh way, develop a variety of approaches through analysis of existing
information and come up with new and improved solutions.
T&O – Health and Safety:
25.
 To assist with developing and maintaining systems, processes and
procedures to implement and promote health and safety requirements and
policies in service operations, including complying with the requirements of
health and safety legislation and to take positive action to ensure the health,
safety and welfare of staff and other persons who may be affected by
service operations ensuring safe working conditions, and a work
environment that is healthy and safe.
26.
27.
 To contribute to the regular reviews and monitoring of services within the
Group, controlled with particular reference to Risk Assessment, Safe
Systems of Work and COSHH Regulations. Develop, prepare and
implement emergency plans and responses to events which affect the
highway network.
 To be able to properly assess the likelihood of occurrence and impact of
risk within the Team’s work activities, and manage its mitigation, including
its potential impact on Health & Safety and Business Continuity.
Commissioning and Commercial Approach
28. To provide Network Compliance services within the remit of the role to achieve
effective, clearly defined and measurable outcomes for service users, residents
and businesses, and ensure that income is for services provided is maximised
Page 4 of 9
Performance
29. To participate in the Council’s Performance Management Scheme and perform in
accordance with set measurable SMART performance objectives/targets within
agreed timescales, and ensure continuous improvement.
General Terms
30. To maintain personal and professional development to meet the changing
demands of the job and participate in appropriate training/development activities
including the Council’s performance, development and review scheme.
31. To ensure that all duties and responsibilities are discharged in accordance with the
Council’s policies and procedures, Code of Conduct and relevant regulations and
legislation.
32. To comply with the Council’s equal opportunities and diversity policies ensuring
anti-discriminatory practice within the service area.
33. To handle all individuals personal information in a sensitive and professional
manner and comply with the requirements of the General Data Protection
Regulations.
34. To undertake additional duties that may arise from time to time commensurate
with the grade of the post; This job description is a guide to the level and range of
responsibilities post holder will be expected to undertake, and it may be changed
from time to time to reflect changing circumstances and demands.
Special Terms and Conditions
35. To be able to work evenings and weekends with appropriate notice.
Additional Duties & Responsibilities for Career Progression
Grade I
36. To supervise development of less experienced staff and support the resolution of
individual and/or team staffing matters
37. To assist the Senior Inspector Streetworks Compliance and Principal officers in
the Network Management Group in scoping, procurement, organisation and
delivery of systems and/or project based activities, which contribute to improved
service delivery and/or service improvement.
38. To prepare specialist impartial advice to the Mayor, Cabinet Members, elected
Councillors, Local MP’s, Chief Officers, Committees and Boards etc., on key
service issues
39. To deputise for the Senior Inspector Streetworks Compliance in the Network
Management Group, as and when required, and in conjunction with other
members of the Service Management Team contribute to the strategic
management of the Group and Service as a whole.
40. To supervise staff within the Network Management Group and/or appointed
contractors/consultants staff, at any one time, on any number of projects, in
relation to Network Management Group work.
41. To successfully lead and manage compliance inspections of more complex works,
events or activities on the highway network.
Page 5 of 9
Signed by:
Post holder:
Date:
Divisional Director:
Version: Final
Date agreed: 28th October 2019
……………………………………………………………………
……………………………………………………………………
……………………………………………………………………
Page 6 of 9
Page 7 of 9

PERSON SPECIFICATION
KEY:
ATTRIBUTE METHOD OF ASSESSMENT
E = Essential A=Application Form
D = Desirable T=Test
I=Interview
Person Specification for the Post of
Inspector (Streetworks Compliance) in the Network Compliance Team
within the Network Management Group:

Attribute
Method of
Assessment
Knowledge
 Good understanding of contemporary policy, legislation and practice
relating to network management, highways, highways licensing and
traffic management
E A,I
 Good knowledge, including practical application of legislation
relating to Highways Act 1980, Road Traffic Regulation Act 1984,
TMA 2004, NRSWA 1991 and LoPS.
E A,I
 Understanding of information systems and their application to
service delivery E A,I
 Understanding of the structure and workings of local government
and other agencies involved in highways and traffic management
services
E A,I
 Understanding of Health and Safety Legislation and the
requirements in connection with works on the highway E A,I
Qualifications & Experience
 Relevant New Roads and Street Works qualification E A,I
 Incorporated membership of a relevant professional body, or
institute D A,I
 Experience of supervising and motivating staff to achieve high
standards D A,I
 Experience of managing and working with multi-disciplinary
professionals to coordinate works and activities on the highway E A,I
 Experience of working with the public E A,I
Grade I E A,I
 Ability to supervise development of less experienced staff and
support the resolution of individual and/or team staffing matters E A,I
 Ability to deal with queries from elected members, the press office,
and external stakeholders on sensitive and/or complex issues E A,I
 Ability to work with limited supervision and to act on behalf of the
Senior Inspector Streetworks E A,I
Page 8 of 9

 Evidence of successfully supporting the delivery of Compliance
Inspections of a number of sensitive and/or high profile more
complex projects, schemes or programme in relation to network
management whilst managing and prioritising competing work
pressures
E A,I
Living the TOWER values sets out the essential behaviours required of all staff.
They are aligned to the organisations five TOWER values. (Grade H to I)
We work
TOGETHER
across
boundaries and
with partners to
achieve the best
outcomes for
Tower Hamlets
Developing networks:
Ability to establish, maintains and encourages
excellent working relationships via networking across
teams, services within the Council and with external
partners and stakeholders to achieve best outcomes
for the Council
E A,I
Collaborating:
Collaborates with and utilises internal and external
networks in order to achieve best outcomes for the
Council
E A,I
We are OPEN
and transparent
Communicating clearly:
Ability to present information on complex issues clearly
and concisely, both orally and in writing
E A,I
Being approachable:
Approachable and actively seeks feedback from others
to improve how they do things
E A,I
We are WILLING
to challenge,
innovate and be
accountable
Being accountable:
Takes accountability for delivering clear goals and
targets, whilst setting high standards for self and others
E A,I
Learning & challenging:
Challenges accepted ‘norms’ in order to improve the
way things are done for areas under their responsibility E A,I
We empower
each other to be
EXCELLENT and
go the extra mile
Being empowered:
Ability to take control of the areas under their
responsibility and make positive changes and set
appropriate goals
E A,I
Focusing on well-being:
Ability to promote the well-being of self and others
overcome difficulties by identifying and building
individual strengths and achieving desired outcomes
E A,I
We RESPECT all
communications,
they are at the
heart of
everything we do
Learning from customers:
Ability to develop strategies to develop or improve
business processes and procedures based on learning
from customers
E A,I
Being a customer ambassador:
Champions and leads on the provision of excellent
customer services that delights and creates an
exceptional customer experience
E A,I
Respecting diversity and being inclusive:
Values diversity, does not discriminate and provides
equal opportunity in employment and service delivery
E A,I
Additional
requirements
Willingness to work outside of contracted hours in the
evenings and weekends subject to notice